How We Begin Each Project with Our Clients

We are a client-centered corporation.  Since every client has a unique set of interests and challenges, we cannot address your needs until we first gain a solid understanding of them.  In our initial contact we try to learn:

    Specific needs and background
    Scope of the investigation
    Key issues to be examined

During this time we also try to determine:             

    A broad definition of the assignment
    Anticipated outcomes and results
    The data gathering methodology
    Approximate time and cost

At this initial point there is no obligation on either side.  Once gathered, the above information helps the client decide whether we are the best research team to handle the assignment, and helps us to determine if we can do the job properly in the time available.

When appropriate, the details and results of this discussion are confirmed in a written proposal outlining:

    Our understanding of the assignment
    Our suggested approach
    Organization of the work
    Expected results and deliverables
    Estimated time and costs

The client has no obligation until our proposal is accepted.  
During each assignment, periodic updates are given.  These 
are augmented by at least one interim review to summarize 
our findings and discuss any modifications in the direction for 
the balance of the project.  Upon completion of our work, we 
present our findings in the form of a written report.  Fees are 
based on our time plus expenses.